Refund policy

Returns procedure

In compliance with EU consumer protection law, you have the right to withdraw from your purchase and return your item within 14 days of receiving your order, without giving any reason.

To start a return, you can contact us at bonin.brand@gmail.com or through the Contact form on our website.

To be eligible for a return, items must be in their original condition, free from signs of use beyond what is necessary to inspect them, with tags attached and, where possible, in their original packaging. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Unless the item is defective, damaged or incorrect, customers are responsible for the cost of returning the item.

You can always contact us for any return question at bonin.brand@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom or personalized items and gift cards cannot be returned.
For any questions about your specific item, please do not hesitate to contact us.

Exchanges

The easiest way to get the item you'd prefer is to return your current item and, once your return is accepted, place a new order for the piece you'd like instead.

Please note that return shipping costs for exchanges are the responsibility of the customer.

Refunds

Once we have received and inspected your return, or received proof that it has been sent back, we will process your refund if the conditions outlined above are met. Refunds will be issued to your original payment method without undue delay and, in any event, no later than 14 days from the date you notify us of your decision to withdraw from the purchase, although we may withhold the refund until we have received the returned item or proof that it has been sent back, whichever occurs first.

Original standard shipping charges will also be included in the refund where required by applicable consumer law. Additional costs resulting from the customer's choice of expedited shipping are non-refundable.

Please note that your bank or credit card provider may require additional time to process and post the refund. If you have not received your refund within a reasonable time after we have processed it, please contact us at bonin.brand@gmail.com or through the Contact Form on our website.