Frequently asked questions
Where are your beauty cases made?
Our first collection of beauty cases is 100% handcrafted in Italy by trusted artisans. Producing locally allows us to ensure quality, support Italian craftsmanship, and give every piece the attention it deserves.
To learn more about how our products are made, visit our About page or follow our behind-the-scenes journey on Instagram and TikTok.
Can I return my order?
You can return your order within 14 days of receiving it by contacting us at bonin.brand@gmail.com or through our Contact Form.
Returned items must be in their original condition, with tags attached and free from signs of use beyond what is necessary to inspect them. Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer. Once we receive and inspect your return, your refund will be issued to your original payment method.
For full details on returns, refunds and exchanges, please read our Returns & Refund Policy.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We offer Standard and Express Shipping in Italy, with free Standard Shipping on all orders over €50.
Shipping rates and delivery options for international orders are displayed at checkout before payment.
For more information about shipping options, delivery times and destinations, please visit our Shipping Policy.
How long will my order take to arrive?
Orders are processed within the next business day after they are placed. Once shipped, transit time depends on your destination and selected shipping method.
Estimated transit times are:
- Italy: 3–5 business days (Standard) or 48-hour delivery (Express)
- Rest of Europe: 3–5 business days
While we do our best to ensure timely delivery, these transit times may occasionally vary due to circumstances beyond our control. For more information, please see our Shipping Policy.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.
Please allow a little time for the tracking information to become available after dispatch.
Are payments secure?
Yes.
All payments are processed securely through Shopify's encrypted checkout to keep your payment information safe.
Your card details are handled directly by our secure payment provider, so bonìn never stores or has access to your card details.
How can I contact you?
For questions about your order, our products, collaborations, or anything else, you can always contact us at bonin.brand@gmail.com or through our Contact Form.
We'll be happy to hear from you and will get back to you as soon as possible.
Have a photo of your bonìn beauty case? We'd love to see it!
Tag us or send us a message on Instagram or TikTok.